network services program is responsible
for ensuring the Citys information technology resources are effectively managed and
used as key organizational tools in improving organizational productivity, customer
service, and public access to City information.
- Developing and implementing long-range
plans, policies, and standards for acquiring, maintaining, and achieving full use of
information technology resources.
- Providing responsive ongoing support,
maintenance, trouble-shooting, and training for office automation equipment and
applications, including computers, telephones, copiers, and other miscellaneous equipment.
- Policies and standards.
Implementing the Citys information technology plans, policies and standards;
assisting in establishing organization-wide priorities for new system acquisitions;
ensuring compliance with software copyrights and licensing agreements; protecting computer
systems and files from unauthorized use or access; and providing staff support to the
IT Steering Committee and other technical/user groups.
- New systems and applications
installation support. Taking lead responsibility for planning and managing the
installation of new organization-wide systems and applications; and assisting operating
departments in planning and managing the installation of new systems and applications for
more specialized functions.
- Network and office automation
support. Assuring adequate support, maintenance, and training for the full use of
City-wide information systems; providing advice and support to departmental application
administrators; administering the wide area network;and administering all local area networks.
management. Supporting and maintaining organization-wide
telecommunications systems, including telephones, voice mail, cell
phones, fiber optic systems, data circuits, radios, utilities
telemetry systems, and other "wireless" communication
systems such as the mobile data computers in the Police and Fire
Fiber Optic Network
- Installing and
maintaining a jointly-owned wide area fiber optic network in
cooperation with Cal Poly. To see the "Pathway To The Future" video