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Utility Billing Adjustment Committee - UBAC

To submit a request:

Complete the UBAC submittal form and return to:

Utility Billing Adjustment Committee
City of San Luis Obispo
990 Palm Street
San Luis Obispo, CA.  93401
by email to


The City recognizes that there are circumstances which result in the unintended high usage of water.  If you have discovered a leak(s) and have made the necessary repairs, or have had an unusual event that has caused higher than normal water use, the UBAC will review your account for a possible adjustment if the following requirements are met:

  1. There must be evidence that the excessive use of water was not due to willful or negligent acts of the customer;
  2. Evidence that the problem was addressed in a timely manner;
  3. Completion of the information on the UBAC request form; and
  4. Submittal of pertinent documentation (i.e. receipts, repair bill, etc.) along with the form that indicates the problem has been resolved

General Guidelines (IMPORTANT – Please Read)

  • Request must be submitted within 60 days from the bill issuance dater for the period in question.
  • Customers are limited to one billing adjustment at any one service address per 24 months period.
  •  Customers’ water usage, as a result of a leak, must exceed Tier 1 consumption and be at least 50% higher than usage compared to the previous billing cycle to qualify for a billing adjustment.
  • If the Utility Billing Adjustment Board or its designee grants a billing adjustment, the amount of excess usage due to the leak will be billed at the Tier 1 rate.

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