Key Performance Indicators

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Reports Overview

The Community Development Department recently updated its Zoning Regulations and Development Impact Fee program. During these updates community members engaged with City staff to ask a variety of questions and share their concerns on a wide variety of topics related to development. As a result we produced an informational series covering the topics that are on the front of residents' minds.

Our mission is to serve all persons in a positive and courteous manner and help ensure that San Luis Obispo continues to be a healthy, safe, attractive, and enjoyable place to live, work, or visit. We help plan the City's form and character, support community values, preserve the environment, promote the wise use of resources, and protect public health and safety.

One of the ways we track our performance is through reports on Key Performance Indicators. The following dashboards are provided to help set accurate expectations with our customers for permit processing timelines, code enforcement responses, and customer service results.

Planning Cycle Times
Average Time in City/Customer Hands – Engineering Review
Building and Safety Division Statistics
Cycle Time – Task Owner (All Building Permits)
Planning Applications Deemed Complete By Round
Code Enforcement