Our staff are available by phone at (805) 781-7133 from 8:00 am - 4:00 pm, Monday through Friday. To setup an account on our payment website, please visit www.slocity.org/paywaterbill. 

Utilities Provided

The City of San Luis Obispo provides Water & Sewer services for City customers only. Other utilities companies and their contact information are listed below:

            PG&E (Electric)       –    (800) 743-5000
            The Gas Company   –    (800) 427-2200
            San Luis Garbage     –   (805) 543-0875

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Billing Procedures and Payment

Water and Sewer usage is billed monthly and bills are due on the 15th of every month.

Our service team manually reads each meter within the first 10 days of the month to determine water used in the previous 30 days. This usage is then billed around the 16th and is due by the 15th of the following month.

For example, a meter is read on February 4th to determine usage for the previous 30 days. The bill for this usage is sent out on February 15th and is due by March 15th. Therefore, the bill that is due on March 15th is for January’s usage. (The usage period may vary by a few days depending on what days the meter was read).

All bills are due upon presentation as they invoice for water already consumed (City Municipal Code §13.04.080 B). Failure to make payment by the due date will result in a late payment penalty fee. 

Water and sewer customers now have the option to access water and sewer account information online. We are committed to providing the highest level of service possible and are pleased to provide customers with the option to:

• Make water and sewer bill payments online as needed, or
• Sign up for monthly utility bills to be paid automatically from a debit or credit card (no fees!)
• View and compare water use and account transaction history

To register an online account with the City of San Luis Obispo, please visit our payment website at http://www.slocity.org/paywaterbill. For more information about the website, click here.