Online Payments

Customers can pay their utility bills online with a credit/debit card or checking account and access comprehensive, up-to-date information, billing history, and service and consumption summaries at the City’s online payment website. There is no additional charge for making your payments online.

For assistance with registering an account on our payment website, please follow these instructions.

 The City advises our customers not to make payments on websites other than those belonging to the City or your bank.  

Please do not hesitate to contact us if you have any questions about a payment.

Other Payment Options

Pay by Phone: 
Customers can obtain their balance or pay their water and sewer bill 24/7 using the City's automated telephone payment system by calling (805) 781-7133 and pressing option #1.

You must have your account number to access this system. Your account number can be found on the top right corner of your bill. Phone payments can be made using Visa or MasterCard only. All payments will be posted to your account immediately after the system confirms payment.

To listen to a recording of the process, click the play button below.

If you would like to speak with a Utility Billing Specialist to discuss your bill further, please call during regular business hours, 8 a.m. to 4 p.m., Monday through Friday, and simply stay on the line. 

Mail:
To pay your bill by mail, please send your check, along with your payment coupon from the bottom of your bill, to the address below. If you do not have your payment coupon, you can also include the account number or service address on the check memo. Payments received by mail are posted by 3 pm on business days.

City of San Luis Obispo
P O Box 102052
Pasadena CA 91189-2052

Walk-in: 
To make a payment in person, please visit the lower floor of City Hall at 990 Palm St. during normal business hours (Mon – Thurs, 8 am – 4 pm, excluding holidays). 

Drop-box: 

For after-hours payments, there is a payment drop-box located at 990 Palm Street in front of the Finance and Information Technology entrance that faces Palm Street. There are four drop boxes built into the brick wall on the right-hand side of the entrance near the sidewalk. Please use the box labeled "City of San Luis Obispo" on the far right.  Payments dropped after 7:45 am will be credited to your account the following business day.

Please do not deposit cash in the payment drop box. 
Please do not use the payment drop box for accounts subject to shut off.